Terms – Theft insurance programme

How does the theft insurance work? What happens after one year?

Each Äike e-scooter purchase comes with a 1-year theft insurance plan that kicks in as soon as the delivery is confirmed. Currently, it is only valid in the European Union.

If your e-scooter goes missing, you can report it in the app or by contacting our customer support.
Try to provide us with as much information you have about the disappearance (the timeframe of the theft, the last known location etc.)

We also urge you to alert your local police department as they may be able to help you retrieve the scooter or use your situation as data acquisition to help with similar thefts in the future.

After reporting the theft, you will have to wait for 7 working days for us to process this information. If the scooter is still missing after 7 days and we have not been able to discover any instances of fraud or corruption, we will send you an email with a link for you to pay a 100€ service fee.

Assuming this process goes smoothly, we will send you a new Äike within 14 days of receiving the payment.
All of the information about delivery and/or pickup information will be included in the confirmation emails.

As a bit of a teaser – we are also developing an insurance offer that will be valid after the year of complimentary theft insurance is included. So far, we can promise that it will cost you less that 10€/month and will be valid everywhere in the European Union. We hope to have this prepared in the near future and will certainly communicate the final terms and conditions of this offer upon confirmation.

More information on theft insurance is available in the Theft Insurance FAQ tab.

My Äike has been stolen

Some people really are jerks, aren’t they?

Before you do anything else, we kindly ask you to verify that your scooter has indeed been stolen and not simply misplaced. Use the location service on the Äike app to verify its disappearance.

If it is indeed stolen please do the following:

Contact our customer service or fill in the theft form on our app and inform us of the theft.
Have your scooter ID activation code handy and try to remember as many details as possible about the last time you saw the scooter.

Our customer service representatives will ask you for any additional information they need and proceed to go on a mission to search for your scooter.

In order to confirm the theft, you will also need to contact the local police authorities and declare the theft. Have proof of payment of your Äike and as many details about the disappearance available as possible. Definitely don’t forget to mention that the scooter has a tracking device in it. The authorities can use this information to go searching directly at the source.

If you haven’t been able to recover your scooter within a week, let us know, provide us with a declaration of theft and we will send you a link to pay the service fee of 100€.

Assuming no instances of fraud have been discovered, a new scooter will be sent to you within 7 business days.

All information about delivery and processing will be communicated to you via email.

Äike Theft Insurance (aka replacement service) Terms & Conditions

The Äike Theft Insurance (also known as the Äike Replacement service) extends to all buyers of an ÄIKE e-scooter within the term of 1 year as of delivery of the e-scooter to the buyer.

In case the buyer has transferred the ownership of the Äike e-scooter within the 1-year term, the entitlement to replacement service will transfer to the new owner of the e-scooter on the condition that he/she has notified us about the change of ownership by email to and provided us with his/her contact information: name, phone number, email address).

The replacement service and/or other services for more than 1-year old e-scooters are available as published at www.rideaike.com.

The replacement service applies in case your Äike e-scooter has been stolen, that is you have been wrongfully robbed of the possession of your e-scooter, within European Union territory.

In case your e-scooter was stolen and you want to apply for a new Äike e-scooter you need to do the following:
At once, but not later than within 72 hours, you have to notify us about the theft of your Äike e-scooter by sending a notice to either via email or the app.
Upon receipt of your notice, we are entitled to ask further details and questions to which you are obligated to reply promptly, as well as fully cooperate with us to establish all the circumstances of the theft incident.
You need to pay COMODULE OÜ service fee of 100 EUR via the payment link we will send you;
You need to file a statement about the theft of the Äike e-scooter to the local police and forward us a copy of confirmation about filing the statement, e.g photo of the statement, etc.
If you have duly taken all the steps here in clause 4 and on the condition that your e-scooter has not been recovered within the following 7 calendar days, COMODULE OÜ will make a decision to give you a new Äike e-scooter.

A new e-scooter will be dispatched to you within 14 calendar days as a decision to replace your e-scooter. Delivery costs will be borne by COMODULE OÜ.

Upon receipt of your notice about the theft, COMODULE OÜ has the right to disable the stolen e-scooter on its systems, making the e-scooter unusable.
By successfully applying for the replacement service and accepting our decision to replace your stolen e-scooter, you will transfer the title, ownership, and indirect possession to the stolen e-scooter to COMODULE OÜ and we will take over all activity and cooperation with the police in order to recover the stolen e-scooter.
I notified of the theft of the Äike e-scooter but it has since been recovered.

In case your e-scooter is recovered within 7 calendar days as of taking all the steps, the replacement service will not apply. The paid service fee will be fully refunded within 3 business days.
In case your e-scooter is recovered after 7 calendar days as of taking all the steps in, you will keep your new Äike e-scooter and the recovered e-scooter will belong to COMODULE OÜ.

Where can I find the terms of warranty?

The terms of warranty can be found on our Terms & Conditions page.