Not sure if Äike is the one for you? No worries, my friend! You can return your e-scooter within the first 14 days of your subscription.

Your credit card information is securely stored by Stripe (our payment partner) and Äike has no access to your sensitive details. Our Subscriptions renew every month automatically around the time you have received your scooter. 

To cancel, just let us know and we’ll provide instructions to return your scooter. We don’t offer refunds for partial months or unused portions of your subscription, but we’re always happy to work with you if your plans change.

If you decide to subscribe to a package with minimum commitment terms, then you agreed to keep your subscription active for the specified number of months. You can cancel your subscription within the first 14 days or after your committed period for free.

We’d be happy to discuss the possibility of you buying out your Äike. Please reach out to us via our customer support channels, and we’ll work with you to make an offer that meets your needs.

*Please note that Äike subscription is not a rent-to-own program. Subscription payments guarantee constant access to a working scooter but do not count towards ownership of a particular scooter.  

We understand that accidents can happen, and we’re here to make sure you’re back on the road as quickly as possible. If your scooter is broken, we’ll send you a replacement. And we’re not talking about a temporary replacement – we’ll exchange the broken scooter for another one, so you can keep riding in style. 

All you need to do is pack up the broken scooter in the same box you received your replacement and give it to the courier, and we’ll take care of the rest. We want to make the process as easy and painless as possible for you, so you can get back to cruising around town.

Important note that, in case of major damage, we reserve the right to charge a liability fee. But don’t worry – normal wear and tear and reported breakages are covered. So keep riding with confidence, knowing that we’ve got your back in case anything goes wrong!

Don’t worry, we’ve got your back, and we’ll do everything we can to get your wheels back in action. All you need to do, is report a loss or theft of the e-scooter to the police and our team within 24 hours of becoming aware of it, to help us assist you in recovering it.

If you’ve got the Better Safe Than Sorry protection, we’ll take care of the situation for you and only charge a small liability fee. But if you didn’t opt for the BSTS protection, unfortunately, we’ll have to charge you the value of the scooter. 

We always recommend purchasing our theft protection for your e-scooter, as it provides added peace of mind and protects you in case of unexpected incidents. BSTS reduces your liability by €1200 if your Äike e-scooter gets stolen. Instead of full price, you pay a replacement fee of €200. If you do not purchase our protection and your Äike is damaged or stolen, unfortunately you will be liable for any costs associated with repairs or replacement. Read more about Coverage Terms.